Feedback Volunteer (Various locations)
Volunteers will be asked to: Contact people who use services, their families and carers by telephone to capture their feedback on using the service. Listen to people as they talk about their experience, ask appropriate questions and record the person’s own words. Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback. Send the feedback to the appropriate department for wider collation. Initial training would be given by the Participation and Engagement Practitioner on the process to be used and undertaking feedback calls. Ongoing support would be available as needed.